How customer information is used.

This policy describes information used to operate wellone.in, confirm orders, provide support and protect the store from misuse.

Information you provide

When you place an order or contact the store, information can include your name, phone number, delivery address, selected products and options, quantity, payment method and messages sent to support.

Order and technical records

The website may store order identifiers, status history, stock adjustments and technical records needed to operate the site, prevent duplicate actions, diagnose errors and maintain security.

How information is used

Information is used for order fulfilment, delivery coordination, customer service, payment verification where applicable, inventory control, fraud prevention, accounting and compliance with legitimate legal obligations.

Service providers

Website hosting, database/storage, communications, payment and delivery providers may process the minimum information needed for their service. Their own privacy and security terms may also apply.

Retention

Business and order records may be retained for a reasonable period for customer support, accounting, dispute handling, fraud prevention and legal/compliance purposes. Data that is no longer needed may be deleted or anonymised where appropriate.

Security

Reasonable technical and organisational safeguards are used, but no internet service can promise absolute security. Customers should not submit passwords, OTPs or unrelated sensitive information through order notes or ordinary support messages.

Your requests

You may contact the store to ask about personal information connected with your order or to request correction of inaccurate contact information, subject to records that must be kept for legitimate business or legal reasons.

Contact

For privacy or order questions, use the Contact Us page or the support number published on the website. Include the relevant order reference when the request concerns a specific purchase.

Policy updates

This policy may be updated when store operations, service providers or legal requirements change. The current version is the one published on wellone.in.

Last updated: 29 August 2026.