cancellation & refunds
Wellone Fancy & Footwear, Bus Station, Areacode - Vazhakkad Rd, Edavannappara, Kerala 673645.
A customer may request cancellation before the order is dispatched. Contact the store promptly with the order reference. Once dispatch has started, cancellation cannot be guaranteed and the return rules below may apply instead.
If an order arrives with the wrong item, a material defect, transit damage or a missing item, contact the store within 48 hours of delivery. Keep the product, packaging and order details available; reasonable photo or video evidence may be requested to verify the issue.
Eligibility for a change-of-mind return or exchange depends on the product category and condition. Used, worn, altered, damaged, unsealed hygiene-sensitive or otherwise non-resalable products may be ineligible unless required by applicable law. Contact the store before sending anything back.
Do not send a product back without first contacting the store. If a return or exchange is approved, the store will provide the applicable return instructions. The customer should retain the order reference and any communication about the approval.
For an approved refund, Wellone will normally initiate the refund within 7 business days after approval and any required return/inspection. The bank, UPI app, card network or payment provider may require additional time to credit the amount after it is initiated.
Prepaid refunds are normally returned through the original payment route where supported. For cash-on-delivery or another method where reversal is not available, the store may request suitable bank or UPI details only for the purpose of completing the approved refund.
Delivery charges or other costs already incurred may be non-refundable where the return is not caused by a wrong, defective or damaged item, subject to the terms communicated for the order and applicable consumer law.
For cancellation, return or refund help, use the Contact Us page and provide the order reference. Nothing in this policy removes rights that a customer has under applicable Indian consumer law. Last updated: 29 August 2026.
